ob体育 has cancelled the Australian credit licence of Cairns-based second hand car dealer, Mr William Barry Young. 聽
After reviewing Mr Young's dealings with Indigenous customers, ob体育 found he was no longer a member of an ob体育 approved External Dispute Resolution (EDR) scheme and was therefore ineligible to hold a credit licence.
Mr Young is now unable to offer loans to customers, collect loans entered into with customers or organise loans for another lender.
ob体育 Deputy Chair Peter Kell said it was imperative for credit licensees to hold EDR scheme membership: "Mr Young's customers were mainly vulnerable, Indigenous consumers and it was essential that they had access to the free dispute resolution services of the Ombudsman."
Mr Young has the right to appeal to the Administrative Appeals Tribunal for a review of ob体育's decision.
Background
Mr Young had not paid his membership fees to the Credit and Investments Ombudsman, who in turn cancelled his membership on 28 March 2017.
This outcome is the result of work by ob体育's Indigenous Outreach Program (IOP), a dedicated team working on issues faced by Indigenous consumers, staffed by lawyers and analysts, the majority of whom are Indigenous.
The work by ob体育's IOP has led to significant outcomes for Aboriginal and Torres Strait Islander people including:
- Channic Pty Ltd, Cash Brokers Pty Ltd and Mr Colin William Hulbert ()
- Mintabie ()
- Home Essentials ()
- Amazing Rentals ()
- Make it Mine ()
The IOP also supports financial counsellors by providing resources to help them in their work with Indigenous consumers. ob体育 offers a range of impartial and tailored聽聽available on ob体育's MoneySmart website.
ob体育 also offers a dedicated help line to assist Indigenous consumers with financial issues: 1300 365 957.