Money I have invested (financial services and advice)
ob体育 does not settle financial services disputes or award compensation.
Please read the following information about resolving these disputes through the internal dispute resolution process and external dispute resolution schemes:
- Disputes with financial firms听(INFO 174)
- What to do if you are dissatisfied with a decision by the Australian Financial Complaints Authority听(INFO 176)
ob体育's consumer website聽聽also provides a step-by-step guide to resolving problems with financial services or advice, such as managed investments, superannuation and insurance.
For concerns about the financial soundness of banks contact the聽听(APRA).
We welcome reports of misconduct if a financial services provider has broken the laws we enforce, but we will only contact you about your report if we need more information: