COVID-19 relief
Support if you are experiencing difficulties
The information below will provide guidance on assistance available based on your circumstances.
If you prefer to speak to us in a language other than English, phone the (TIS) on 13聽14聽50 for help with your call.
If you have difficulty hearing or speaking to people who use a phone, you can contact us through the (NRS).
What we can do
If you are experiencing difficulties meeting your obligations due to COVID-19, please to discuss your payment options or apply for a payment plan.
You can apply online by聽聽and selecting 'Company' and 'Account enquiry' include:
- your name and contact details
- your entity name and Australian Company Number (ACN) or licence number
- details of your current situation
- evidence supporting your application
Make sure you include all relevant information and supporting evidence as we need to consider all facts and circumstances of your individual case.
Once a decision has been made, we'll respond to you in writing to your contact address and let you know if your request has been approved or rejected.
It can take up to 28 days to process your request.
Fees - what you can do
ob体育 can only waive outstanding fees. There are circumstances where we can consider waiving the application of late fees. For more information about fee waivers, including how to apply, visit our page.
Related links
- COVID-19 information
- Changes to regulatory work and priorities in response to COVID-19
You can access the latest information on COVID-19 from the Australian Government .