Missing payments
If you've made a payment and it's missing from your account, it could be for a number of聽reasons.
Cheque payments
It can take several days for a cheque payment to be processed (including postage and聽processing).
Is the cheque still outstanding, or has it been paid by the bank?
If the cheque has not been presented after several days, or the cheque has been paid but聽has not appeared in your account,聽聽with the following details:
- BSB and account number of cheque account
- cheque number
- drawer's name, and
- the date the cheque was sent.
Post Billpay payments
Do you have a receipt from Australia post?
If you've made payment at Australia Post but don't have a receipt, you'll need to contact them directly.
If you do have a receipt and the payment hasn't gone through, or the amount was incorrect, and include the receipt as an attachment.
BPAY payments
BPAY payments can take up to three days to be processed.
Did you enter the biller code and reference number correctly?
If you've used the wrong biller code and paid another organisation, contact your financial聽institution immediately. If you've paid using a different reference number or paid multiple聽accounts in the same transaction,聽聽and include the following聽details:
- your reference number
- the incorrect reference number you used (if applicable)
- account name
- amount paid, and
- proof of payment (e.g. bank statement).
Industry funding payments
If you've made payment for an industry funding levy or penalty, you can confirm the current account balance by
Please include:
- the entity's details (ACN and name)
- the account number on the invoice, and
- the industry funding invoice number