Refunds
If your application for a business name or company has been rejected or you've accidentally overpaid, you can request a refund.
Please Note: Prior to any refund by electronic transfer of funds, ob体育 requires independent verification of bank account information including Account name, BSB and Account number.
This must be provided by bank statement, transaction record specifically showing payee account or bank stationery containing notification of account.
Please black out all other transactions for privacy.
We cannot refund to a credit card.
How to request a refund
How you request a refund will depend on how you made your initial payment.
Generally, we'll provide our refund in the same way you made payment.
If you paid the full fee amount using BPAY
You'll need to contact your financial institution (e.g. bank) to reverse any BPAY payments聽made to ob体育.
If you paid part of the fee amount using BPAY
You can聽if you'd like your payment refunded. Include the following details:
- the entity name聽that the payment was made to and their ACN/ABN
- contact details (full name, phone number, postal address, and email)
- date payment was made
- amount to be refunded and
- proof of payment (e.g. copy of bank statement)
If you paid using cheque or Post Billpay
You can聽聽to request a refund of any payments made using cheque or聽Post Billpay. Include the following details:
- the entity name聽that the payment was made to and their ACN/ABN
- contact details (full name, phone number, postal address, and email)
- date payment was made
- amount to be refunded and
- proof of payment.聽(e.g. copy of bank statement)
If you want a refund by EFT
You can 聽if you'd like your payment refunded by EFT. Include the following details:
- the entity name聽that the payment was made to and their ACN/ABN
- contact details (full name, phone number, postal address, and email)
- account name, BSB, and account number
- date payment was made
- amount to be refunded and
- proof of payment聽(e.g. copy of bank statement)
If you haven't received your refund within 21 days of your request, please聽.