CP 311 Internal dispute resolution: Update to RG 165
Released 15 March 2019. Comments closed 9 August 2019.
This paper seeks feedback on our proposals to update our policy on the internal dispute resolution (IDR) requirements that apply to:
- Australian financial services (AFS) licensees;
- Australian credit licensees;
- unlicensed product issuers and secondary sellers;
- trustees of regulated superannuation funds (except for self-managed superannuation funds (SMSFs)), trustees of approved deposit funds and retirement savings account (RSA) providers (superannuation trustees);
- unlicensed carried over instrument lenders; and
- unlicensed financial technology businesses.
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