REP 633 Holes in the safety net: a review of TPD insurance claims
Released聽17 October聽2019
This report summarises the findings and recommendations from ob体育鈥檚 thematic review of total and permanent disability (TPD) insurance in Australia.
In particular, it reviews outcomes for consumers, claims handling practices, the role of data in managing the risk of consumer harm, and our findings on insurers with higher than predicted rates of declined claims.
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In this episode we discuss the findings and recommendations from ob体育鈥檚 thematic review of total and permanent disability (TPD) insurance in Australia including what ob体育 expects insurers and superannuation trustees to do to address the poor consumer outcomes. We are joined by the Senior Executive Leader of ob体育's Insurers team, Emma Curtis, and the Senior Executive Leader of the Superannuation team, Jane Eccleston.